topic Re: transfer issue in Get Support

transfer issue

Ccq — Sun, 28 Dec 2025 06:33:15 GMT

Hello, Just transferred the number from Fizz and my inbound calling and texting is not working. how do I resolve this?

Re: transfer issue

softech — Sat, 27 Dec 2025 19:08:02 GMT

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

Re: transfer issue

Yummy — Sat, 27 Dec 2025 19:08:08 GMT

Porting number is not instantaneous. It might take even few hours to get your number ported to PM.

Check your PM account to confirm what number do you have assigned. I believe you know that both accounts have to be active and in good standing in order for transfer to complete.

I would wait few more hours and then check with Fizz regarding status of your transfer.

Re: transfer issue

computergeek541 — Sun, 28 Dec 2025 06:34:25 GMT

@Yummy wrote:
Check your PM account to confirm what number do you have assigned. I believe you know that both accounts have to be active and in good standing in order for transfer to complete.

As soon as any number has been requested to Public Mobile, the phone number being ported in immediately replaces any phone number on the Public Mobiile (even if porting hasn't completed).