topic Subscription issue and promotion code didnt applied in Get Support

Subscription issue and promotion code didnt applied

Yeyoungkim — Sat, 27 Dec 2025 18:05:49 GMT

I actived my subscription on 1st Dec. It was 20+20GB Bonus data for 6 months for use within Canada, US & Mexico at 5G speed up to 250Mbps.

However,

When I check my public mobile app, It showing just 20G.

Second,

I applied a promotion WINBACK120 at that time. It was Get $5 off subscription plans $34+ for 24 months. I think It has not been applied yet.

Could you please check for me?

softech — Sat, 27 Dec 2025 18:08:37 GMT

@Yeyoungkim if you click Usage Breakdown under the Usage Odometer, do you see the bonus 20 GB as an add-on?

And with the WIN back code promotion, look like you have to engage PM CS agent for further assistance. Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there