topic Re: SIM CARD change in Get Support

SIM CARD change

Dsidoruk — Fri, 26 Dec 2025 21:01:20 GMT

I bought a new SIM card, and it is currently in my phone. My last SIM card stopped working. I tried changing over SIM cards in the app but it will only verify through my phone number, which I can’t receive since my SIM card stopped working. It wouldn’t give me the option to do the email verification.

New SIM card number: ####

email:

Re: SIM CARD change

softech — Fri, 26 Dec 2025 20:52:23 GMT

@Dsidoruk

Get the code via email

click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)

Ask Agent to help if still cannot access: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: SIM CARD change

Dsidoruk — Fri, 26 Dec 2025 21:04:04 GMT

I click “resend code” and it just resends code to my phone number which I can’t use right now. Can’t switch it to email when using “change sim” in the app

Re: SIM CARD change

BKNS27 — Fri, 26 Dec 2025 21:23:20 GMT

@Dsidoruk

SIM cards are pretty sturdy and rare anything will go wrong with them. Chances there is an outage in your area.

You should tested the old SIM in another phone and check for outages before purchasing a new SIM.

https://istheservicedowncanada.com/status/telus/map

Re: SIM CARD change

Jonyb — Fri, 26 Dec 2025 22:52:42 GMT

Try on the website instead of the app, that worked for me earlier today