topic Re: second phone in Get Support

second phone

Peter0527 — Fri, 26 Dec 2025 22:01:53 GMT

Have a secong phone with new sim card and created a new e mail but it wont let me activate . Wants me to download public mobile but i already have it on my computer for the first account. This phone is for my wife.

Re: second phone

Handy1 — Fri, 26 Dec 2025 20:39:20 GMT

@Peter0527 you need the app to activate be best to download app on your wife’s phone and activate the sim / account

Re: second phone

Peter0527 — Fri, 26 Dec 2025 21:19:47 GMT

Its a throughaway phone for emergency only and have allready paid for basic acount. Cant download to her phone. Can i activate this sim on another android phone

Thanks

Re: second phone

softech — Fri, 26 Dec 2025 21:22:28 GMT

Hi @Peter0527

If you are using physical sim card, yes, you can use the app on another phone to activate the second account

Re: second phone

BKNS27 — Fri, 26 Dec 2025 21:31:14 GMT

@Peter0527

If you can’t download the PM app old phone is because it is too old and on an old OS.

Since the removal of the 850 MHz 3G frequency. You will need VoLTE for your phone to make calls so check the IMEI of the old phones to see if it is compatible.

https://www.publicmobile.ca/en/get-help/articles/volte

If not compatible then you are wasting your time on the old phone for emergencies.

You might need to bite the bullet and get her a new phone then download the PM app on n the new phone and activate the SIM.

Re: second phone

computergeek541 — Fri, 26 Dec 2025 21:59:36 GMT

@BKNS27 wrote:
Since the removal of the 850 MHz 3G frequency. You will need VoLTE for your phone to make calls so check the IMEI of the old phones to see if it is compatible.

This isn't correct. VoLTE isn't an absolute requirement for phone calls (yet). 1900MHz on 3G is still avaialble and can be used for phone calls.

Re: second phone

Peter0527 — Fri, 26 Dec 2025 22:02:47 GMT

Thank you. Put card in another phone and activated it.

Re: second phone

BKNS27 — Fri, 26 Dec 2025 22:11:37 GMT

@computergeek541

I agree that the 1900 MHz will work but the reason to change my spouse’s Samsung S8+ is because calls were spotty or the calls goes to the voicemail but when I replaced it with the Samsung S24FE there was no issues. Why is that?