topic Re: Incorrect number assigned! in Get Support

Incorrect number assigned!

Buck50 — Fri, 26 Dec 2025 22:03:56 GMT

Help! My partner just subscribed & asked for her existing number to be transferred from Roger’s to Mobile… She’s been incorrectly assigned a different number?

Re: Incorrect number assigned!

Chalupa_Batman — Fri, 26 Dec 2025 19:18:20 GMT

@Buck50 wrote:
Help! My partner just subscribed & asked for her existing number to be transferred from Roger’s to Mobile… She’s been incorrectly assigned a different number?

Hello @Buck50

A temporary number is usually assigned to the Public Mobile account until the number is fully ported over from Rogers. Did your partner get a text message asking permission to port from Rogers?

Re: Incorrect number assigned!

slusagm — Fri, 26 Dec 2025 19:26:05 GMT

She will have to ask PM to help

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Incorrect number assigned!

hairbag1 — Fri, 26 Dec 2025 19:28:31 GMT

@Buck50

here's a bit of info on the process to port your old number in to your new Public Mobile account....

https://www.publicmobile.ca/en/get-help/articles/transfer-your-number

Re: Incorrect number assigned!

computergeek541 — Fri, 26 Dec 2025 22:04:54 GMT

@Chalupa_Batman wrote:
@Buck50 wrote:
Help! My partner just subscribed & asked for her existing number to be transferred from Roger’s to Mobile… She’s been incorrectly assigned a different number?
Hello @Buck50
A temporary number is usually assigned to the Public Mobile account until the number is fully ported over from Rogers.

This isn't correct. Any number that is on a Public Mobile account is immediately replaced the very instant that a number port in is requested to Public Mobile.