topic Re: PUK Code Needed - Unable to login to account in Get Support

PUK Code Needed - Unable to login to account

the09876 — Fri, 26 Dec 2025 18:07:00 GMT

My SIM has been locked and I need to enter my PUK code. However, I'm unable to login to my account because I can't received the verification code sent to my phone number as the SIM is locked. I have access to my email and can get verification codes there, but, after verifying my email, I also have to verify via my phone number, which fails.

The help articles said I need to make a community post to start the process of obtaining my PUK code. Can I get guidance on how to proceed?

Re: PUK Code Needed - Unable to login to account

Handy1 — Fri, 26 Dec 2025 18:08:32 GMT

@the09876

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: PUK Code Needed - Unable to login to account

softech — Fri, 26 Dec 2025 18:08:44 GMT

@the09876 for both login and PUK issue, please engage CS agent

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: PUK Code Needed - Unable to login to account

the09876 — Fri, 26 Dec 2025 18:10:59 GMT

Thanks to both of you. I appreciate the quick reply.