topic Re: cannot login in Get Support

cannot login

UniArm — Fri, 26 Dec 2025 22:15:28 GMT

I am a long term customer, phone line working

but when I login , it asks me to resume activation

Re: cannot login

softech — Fri, 26 Dec 2025 17:28:05 GMT

the error indicates that the EverSafe login system was unable to find your My Account from your login email. No worries, it is an easy fix for PM support and you just need to engage them by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: cannot login

UniArm — Fri, 26 Dec 2025 17:35:26 GMT

thanks. Sent

do they open today?

Re: cannot login

softech — Fri, 26 Dec 2025 17:37:10 GMT

Yes @UniArm , support works 7 days a week including holiday. You should get a reply with 1 to 2 hours depending on the support ticket volume