topic Need help accessing my father’s account in Get Support

Need help accessing my father’s account

Cautiouslizard — Fri, 26 Dec 2025 22:16:48 GMT

Hi, i have an account but my father also has an account. He received notification saying his credit card has expired. We were trying to add new cc in but can’t seem to figure out what email was used or he got locked out. I also can’t seem to get him a community account. If he could log in using his cell number that would work but we don’t get that option. His number is Is there anyway to get access again to update

Re: Need help accessing my father’s account

Dunkman — Fri, 26 Dec 2025 16:46:58 GMT

@Cautiouslizard

Email address is needed to access account. Each PM account needs its own different email address.

Try the following link:

https://eversafe.id.telus.com/user/forgotemail

Re: Need help accessing my father’s account

BKNS27 — Fri, 26 Dec 2025 17:05:14 GMT

@Cautiouslizard

If you can’t access his account. You can contact a CS_Agent by clicking on the Chat icon and type in “Submit a Ticket” then Contact or

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You will need all his account information for an agent to help you.