topic Re: Subscription Expired in Get Support

Subscription Expired

LottieD — Fri, 26 Dec 2025 15:54:35 GMT

My subscription expired Nov 30 and I am trying to renew.

It will not let me renew my subscription.

Please help.

Re: Subscription Expired

softech — Fri, 26 Dec 2025 16:02:27 GMT

@LottieD if you login My Account, click Pay and Resume Services to make a payment

If the button is not there, use this direct link to load enough funds for renewal:

https://myaccount.publicmobile.ca/en/account/payment/funds/card

When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK

Re: Subscription Expired

LottieD — Fri, 26 Dec 2025 16:34:37 GMT

Tried again by using the link which brought me to the same page as before when I click on pay now to resume services it says: Sorry, we're not able to process your payment at this time. Please try again later.

I even reentered credit card information again to make sure it wasn't a cache issue. What is E911 fees? Is that the Tax? It does add the tax I can see that. If it's not tax what is it?

Re: Subscription Expired

softech — Fri, 26 Dec 2025 16:51:54 GMT

@LottieD

did you try to login to My Account using browser with incognito mode and click Reactivate my service? Did you also try using PM app? did it give you a payment error?

If you know your 4 digits account pin, you can try dialing *611 from your phone and make a payment with amount due there to reactivate your service.

If not, another quick way is to get a voucher from SDM/Rexall/Loblaws/CanTire and then use *611 to load the voucher (no account pin required).
Or you can also buy a voucher online with a fees via muskbird.com/ding.com/recharge.com and then load the voucher using *611.

If you want to confirm what was wrong, please open a ticket with PM suport by direct message and ask them to try to process the payment for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

E911 fees it's a provincial government fee:

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Government-Mandated-9-1-1-Tax-to-be-added-to-subscription/td-p/1348841

Re: Subscription Expired

BKNS27 — Fri, 26 Dec 2025 17:08:53 GMT

@LottieD

You can dial 611 or call 1-855-4PUBLIC from another phone and resume service with the CC on file.

Re: Subscription Expired

LottieD — Fri, 26 Dec 2025 17:26:17 GMT

thank you for all of this.

How does someone retrieve their pin number?

Re: Subscription Expired

LottieD — Fri, 26 Dec 2025 17:28:02 GMT

I dialed the number but since I can't remember my pin number I could not complete the process. How does one retrieve a pin.

Re: Subscription Expired

BKNS27 — Fri, 26 Dec 2025 17:38:55 GMT

@LottieD

You can reset in your account.

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: Subscription Expired

LottieD — Fri, 26 Dec 2025 17:46:25 GMT

Thank You. It's now working. Logged into the app and changed the payment. It worked.