topic Re: Sim card issue in Get Support

Sim card issue

mrf47 — Fri, 26 Dec 2025 14:09:16 GMT

My wife's number ( ###-###-#### ) was ported from Fido to Public Mobile.
only one way Calls out work, but SMS and data (send & receive) does not work at all.
This is a known porting issue.
Please re-sync / re-complete the port and fix SMS and data routing.
The SIM is registered under my email, but I cannot access the account.

Re: Sim card issue

softech — Fri, 26 Dec 2025 14:09:47 GMT

@mrf47

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

Re: Sim card issue

BKNS27 — Fri, 26 Dec 2025 15:20:00 GMT

@mrf47

I hope you didn’t register her account and your account under the same email address because you can only have 1 account/ 1 email address.

If you did then you need to contact a CS_Agent to straighten this out for you.