topic Re: Esim in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim/m-p/1394588#M953371 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/628945">@GillesetMaureen</a>&nbsp;</P><P>Your PM account only allows 1 email/1 account so you can’t have 2 accounts or numbers under the same email address.</P><P>If this is the case, you will need a CS_Agent to straight this out for you.</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_self">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A>&nbsp;</P><P>Unless each account (number) is under 2 different carriers.</P><P>Could you please clarify which is the case you are having?</P><P>&nbsp;</P> Fri, 26 Dec 2025 02:17:00 GMT BKNS27 2025-12-26T02:17:00Z Esim https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim/m-p/1394580#M953363 <P>Chose by error first sim 1 and second esim now i get the message: sim 1 not</P> Fri, 26 Dec 2025 01:36:08 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim/m-p/1394580#M953363 GillesetMaureen 2025-12-26T01:36:08Z Re: Esim https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim/m-p/1394588#M953371 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/628945">@GillesetMaureen</a>&nbsp;</P><P>Your PM account only allows 1 email/1 account so you can’t have 2 accounts or numbers under the same email address.</P><P>If this is the case, you will need a CS_Agent to straight this out for you.</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_self">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A>&nbsp;</P><P>Unless each account (number) is under 2 different carriers.</P><P>Could you please clarify which is the case you are having?</P><P>&nbsp;</P> Fri, 26 Dec 2025 02:17:00 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim/m-p/1394588#M953371 BKNS27 2025-12-26T02:17:00Z