topic Re: Porting number taking longer than 5 hours in Get Support

Porting number taking longer than 5 hours

SunMak — Thu, 25 Dec 2025 15:11:20 GMT

Porting from Telus prepaid account. Received confirmation test from Telus and replied with "Yes" to move forward with transferring number. It has now been more than 5 hours. Received email saying Public Mobile service has been activated. New PublicMobile SIM is in the phone and it shows PublicMobile as the mobile network.

However, still not able to place or receive any calls.

Please advise.

Re: Porting number taking longer than 5 hours

BKNS27 — Thu, 25 Dec 2025 15:20:52 GMT

@SunMak

Try rebooting your phone by powering off then back on.

If that didn’t work, reset the Network Settings on your phone.

If all fails, contact a CS_Agent. It could be a provisional issue with the SIM but not sure if agents are working on Christmas Day.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I recall that for prepaid Koodo porting, you need to pick a temporary number then a CS_Agent will complete the porting process for you. It could be the same for prepaid Telus porting.

Re: Porting number taking longer than 5 hours

softech — Thu, 25 Dec 2025 15:19:25 GMT

@SunMak if you cannot even make calls, that is not a porting issue but a problem with sim setup

Make sure Telus sim card is removed, or Telus eSIM is disabled. Confirm PM sim card/eSIM is the only one enabled on the phone. Iif it is in iPhone, make sure Turn in this line is toggle on and set as Primary. Then Reset Network Settings on the phone once and try making calls again

If still unable to make calls or the sim not even connected to PM network, please engage support and ask them to re-provision the sim

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Porting number taking longer than 5 hours

Sylvestor — Thu, 25 Dec 2025 15:56:51 GMT

I Just ported a number in …NO issues. Had a problem with the number registering on iMessage and FaceTime that was NOT a PM issue. They helped me with it though as did Apple.