Double Payments

Jimmy2025 — Thu, 25 Dec 2025 07:36:50 GMT

I paid twice today for the same phone number. I upgraded to 5G with a higher payment but today also is the same day of my regular payment day for a lower subscription. Can I get the lower payment refunded? many thanks.

Re: Double Payments

hTideGnow — Thu, 25 Dec 2025 04:18:49 GMT

hi @Jimmy2025

yes, look like you used the wrong option to make the plan change. You should have used Change on Renewal

PM is prepaid carrier and usually do not provide refund. But PM will help in cases like this. So, ask PM agent.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Double Payments in Get Support

Double Payments

Re: Double Payments