topic Pin number in Get Support

Pin number

Karamojong — Thu, 25 Dec 2025 01:43:21 GMT

How do get access to my pin number for porting out?

Re: Pin number

Socrates8567 — Thu, 25 Dec 2025 01:47:58 GMT

You don't need a pin for porting out. The other provider sends a request to public mobile and public mobile sends you a text message asking your permission. You say yes, the number goes to the other provider. Please make sure your account is active and not closed or the port won't work.

Re: Pin number

Karamojong — Thu, 25 Dec 2025 01:56:53 GMT

Thank-you for that, but the other mobile provider is asking for pin number in addition to the account number

Re: Pin number

BKNS27 — Thu, 25 Dec 2025 01:57:10 GMT

@Karamojong

You need your PIN if you are trying to access your account on the phone.

Re: Pin number

computergeek541 — Thu, 25 Dec 2025 02:01:57 GMT

@Karamojong wrote:
Thank-you for that, but the other mobile provider is asking for pin number in addition to the account number

They don't actually need it. The porting rules specify that only one of account number, account PIN, or IMEI is needed. Using more than 1 actually increases the chance of porting failure.

Re: Pin number

computergeek541 — Thu, 25 Dec 2025 02:02:27 GMT

@BKNS27 wrote:
@Karamojong
You need your PIN if you are trying to access your account on the phone.

That is of no relevance when it comes to number porting.

Re: Pin number

Karamojong — Thu, 25 Dec 2025 02:11:55 GMT

So I typed in my IMEI number , but it still requires a pin to be typed in the box? Otherwise cannot go to the next step?

Re: Pin number

computergeek541 — Thu, 25 Dec 2025 02:25:24 GMT

@Karamojong wrote:
So I typed in my IMEI number , but it still requires a pin to be typed in the box? Otherwise cannot go to the next step?

It can be left blank. You only need to fill in one of those fields as per numberr portability guidelines.

These are actually questions to be asking your new carrier (I'm assuming you're leaving Public Mobile since you mentioned porting out). The new carrier is resposible for providing all support and troubleshooting related to number porting.