topic Re: No service after Porting from Telus in Get Support

No service after Porting from Telus

Kso — Wed, 24 Dec 2025 23:20:33 GMT

I cannot make/receive any calls or have access to date. Ported number from Telus. I tried submitting a ticket but keep getting an error.

Re: No service after Porting from Telus

Yzeguy — Wed, 24 Dec 2025 23:26:28 GMT

Hi! You need to restart your phone. That should fix it.

Re: No service after Porting from Telus

Socrates8567 — Wed, 24 Dec 2025 23:28:22 GMT

@Kso wrote:
I cannot make/receive any calls or have access to date. Ported number from Telus. I tried submitting a ticket but keep getting an error.

Hello @Kso

Have you removed your Telus sim card? If not, please remove it. Then make sure the pm sim is set to primary and then reboot your phone.

Re: No service after Porting from Telus

softech — Wed, 24 Dec 2025 23:31:35 GMT

@Kso did you try removing the Telus sim card or disabling Telus eSIM?

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can confirm the porting status for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

Re: No service after Porting from Telus

Kso — Wed, 24 Dec 2025 23:48:21 GMT

yes, i missed the time frame from Telus to accept the text. The account is now removed from Telus side.

i tried resetting the phone multiple times with the new public mobile sim card as well. No luck so far

Re: No service after Porting from Telus

Kso — Thu, 25 Dec 2025 01:25:09 GMT

No luck with any of the above unfortunately. I think there is an issue with the Porting. My Cellular info on my iphone still says the New public Mobile number after a network reset and not the old number to be ported

Re: No service after Porting from Telus

slusagm — Mon, 06 Apr 2026 16:03:52 GMT

@Kso

i think it is time for PM to step in. Since you cannot login and cannot use Chatbot, you will need to send PM a message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437