topic Can’t activate esim in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-activate-esim/m-p/1394350#M953171 <P>Brand new 17 pro max, can’t install eSIM, errors and says try again later</P> Wed, 24 Dec 2025 22:47:10 GMT Truho 2025-12-24T22:47:10Z Can’t activate esim https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-activate-esim/m-p/1394350#M953171 <P>Brand new 17 pro max, can’t install eSIM, errors and says try again later</P> Wed, 24 Dec 2025 22:47:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-activate-esim/m-p/1394350#M953171 Truho 2025-12-24T22:47:10Z Re: Can’t activate esim https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-activate-esim/m-p/1394356#M953174 <P>Did you download the Public Mobile app to your brand new iPhone pro max?&nbsp;</P><P>That's the process.&nbsp;</P><P>If did clear the app cache, uninstall it and install again and go to Account and purchase the eSIM.&nbsp;</P> Wed, 24 Dec 2025 22:52:44 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-activate-esim/m-p/1394356#M953174 Sansan 2025-12-24T22:52:44Z Re: Can’t activate esim https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-activate-esim/m-p/1394517#M953324 <P>Hi <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/628779">@Truho</a>&nbsp;, which steps have you taken so far? Are you porting your number over from another carrier or are you an existing client trying to move the eSim from an old phone to a new one?</P> Thu, 25 Dec 2025 18:43:30 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-activate-esim/m-p/1394517#M953324 Frank52 2025-12-25T18:43:30Z