topic Re: Can't Activate Sim Card in Get Support

Can't Activate Sim Card

MWalbaum — Wed, 24 Dec 2025 22:43:59 GMT

Hello. I can't Activate my sim card. The app is only allowing esim activation. I have not activated the esim. I see no other options for activation of a physical sim card in the app

Re: Can't Activate Sim Card

hairbag1 — Wed, 24 Dec 2025 21:41:01 GMT

@MWalbaum

what kinda cellphone...maybe it won't take hard sim.

Re: Can't Activate Sim Card

slusagm — Wed, 24 Dec 2025 21:42:21 GMT

Try uninstall and reinstall the app after a device reboot

If still don't see the option, try start the activation using the web browser and use another email address to setup a second account. But remember, after payment step, you will still need to use the app to complete

Re: Can't Activate Sim Card

BKNS27 — Wed, 24 Dec 2025 22:26:19 GMT

@MWalbaum

Maybe try activating the SIM on a family phone and once activated. Move the SIM from their phone and into yours but remember to reboot your phone after you put the SIM in your phone.

Also, logout of your account on their phone. You can manage your account on the PM app or website.

Re: Can't Activate Sim Card

computergeek541 — Wed, 24 Dec 2025 22:45:38 GMT

@BKNS27 wrote:
@MWalbaum
Maybe try activating the SIM on a family phone and once activated. Move the SIM from their phone and into yours but remember to reboot your phone after you put the SIM in your phone.
Also, logout of your account on their phone. You can manage your account on the PM app or website.

A physical SIM card never even has to go into a phone to activate it.