topic name display wrong in Get Support

name display wrong

rtbtp — Wed, 24 Dec 2025 22:40:14 GMT

Public Mobile

My daughter'new account has a wrong name. When she called me , it is showing a business name

I checked the Profile has the correct name, please update the system

Re: name display wrong

softech — Wed, 24 Dec 2025 17:57:57 GMT

@rtbtp

PM does not pass the name on Caller ID, only the phone number

The reason you are seeing a name display because the phones using some Caller ID lookup services. You have to contact those caller id services and ask them to update to your name.

If you are using Samsung, might it is from Hiya service ( https://www.hiya.com/products-smart-call ). there are different services like that. But start with Hiya, contact them and ask them to update their database:
https://hiyahelp.zendesk.com/hc/en-us/articles/115014815387-I-want-to-change-or-remove-the-caller-ID...

Re: name display wrong

rtbtp — Wed, 24 Dec 2025 18:11:35 GMT

yes, we are all using Samsung. I have added her to the contact so it is not a problem for me. but I opened ticket with that so her friends won't see wrong name

Re: name display wrong

computergeek541 — Wed, 24 Dec 2025 22:41:59 GMT

@rtbtp wrote:
yes, we are all using Samsung. I have added her to the contact so it is not a problem for me. but I opened ticket with that so her friends won't see wrong name

This isn't a Public Mobile issue and unfortunately, if it's a ticket that you've opened with a Public Mobile customer support agent, they won't be able to assist.