Cancel

Kenzie_Dredge14 — Wed, 24 Dec 2025 22:54:25 GMT

Need to cancel, haven’t had phone in over 6 months and didn’t realize payments were still coming out

Re: Cancel

softech — Wed, 24 Dec 2025 10:49:28 GMT

To "cancel" the plan, you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead. Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
enter the account pin, then Press 5 for Autopay and 2 to remove
Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
(or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

You can also do the same using the App. Login the App, go to Subscription page, click Manage Subscription and click Unsucbscribe

Or if you cannot login My Account to disable Autopay,you can private message CS Agent and ask them to remove the credit card from the system:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Re: Cancel in Get Support

Cancel

Re: Cancel