topic Can’t get the verification code from SMS in Get Support

Can’t get the verification code from SMS

Ethanhohoba1 — Tue, 23 Dec 2025 21:08:27 GMT

Hi , I can’t get the verification code from SMS. Can you help me to change the way to get the code by email? Thank you.

slusagm — Tue, 23 Dec 2025 17:51:26 GMT

Remove your email , we are just community members

You can click Didn't receive code or Resend code in the 2FA step and check if email is an option

Or if not, ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

Ethanhohoba1 — Tue, 23 Dec 2025 18:34:48 GMT

there’s no any options that you mentioned above。

slusagm — Tue, 23 Dec 2025 18:36:55 GMT

@Ethanhohoba1 if you do not see the options I mentioned in my post abve, then you'll have to message PM using the link there

Ethanhohoba1 — Tue, 23 Dec 2025 18:38:59 GMT

I’ve done already. Thx