topic Re: I need help in Get Support

I need help

RB06 — Tue, 23 Dec 2025 03:15:32 GMT

My previous phone had an eSIM. And i do not have access to any other device to help me out. So I purchased a physical card. To no avail. Someone please help. It’s Christmas and I will not be able to speak to some of my family.

Re: I need help

Socrates8567 — Tue, 23 Dec 2025 02:57:38 GMT

Hello @RB06

This is very simple. Just download the pm app on the new phone of your choice, purchase a new eSIM and when you get to the check out, it will be free. Easy as that.

Re: I need help

hTideGnow — Tue, 23 Dec 2025 03:19:10 GMT

hi @RB06

i think the reason you cannot use eSIM now is the login issue. PM support agent can help to update your physical sim card number

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I need help

drkuh90 — Tue, 23 Dec 2025 05:08:27 GMT

Download the PM app on your new phone, enter your log in details and when it sends the 2FA code to your number click on “Didn’t Get a Code?” The. You’ll be able to select to have the code sent to your email. Once you’re logged in go to the “Account” tab and you can change your SIM card number there.

Re: I need help

computergeek541 — Tue, 23 Dec 2025 14:46:09 GMT