topic Grandma lost everything in Get Support

Grandma lost everything

Fivestarr — Tue, 23 Dec 2025 01:40:26 GMT

Hi there, My grandma has no clue any information related to her account. No password or anything else. She recently had to change her credit card because it was frauded, and so her payments stopped. We have no way to log into any account to make the payment from a new card. Basically we dont have access to the account or the phone number. I have been trying to open a ticket with no avail, please point me to someone who can help.

Re: Grandma lost everything

hairbag1 — Tue, 23 Dec 2025 01:44:00 GMT

@Fivestarr

sorry to hear...just use this link to message Customer Support for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

added...make sure to write down all passwords and pin numbers for future use. Keep in a safe place where you can remember where it is.

Re: Grandma lost everything

BKNS27 — Tue, 23 Dec 2025 01:44:53 GMT

@Fivestarr

You can dm them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep your eyes on the Message icon on the avatar for a reply from a CS_Agent. Their hours are 9:00am to 10:00pm EST.