topic Re: access to my account not working in Get Support

access to my account not working

Jahpublicmobile — Mon, 22 Dec 2025 20:16:59 GMT

hello . im having difficulty accessing my account. when i try to i keep getting:

"We’ve noticed you have an active Public Mobile service and would like to confirm your full access

A 6 digit code associated with your EverSafe ID will be sent to your phone number. We will need you to confirm this number"

when i type in the code after sent to my phone it accepts it then repeats again to rescend 6 digit code. thank you.

Re: access to my account not working

slusagm — Mon, 22 Dec 2025 20:18:20 GMT

try login on the app or on browser with incognito mode

or ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: access to my account not working

Socrates8567 — Mon, 22 Dec 2025 20:39:55 GMT

Hello @Jahpublicmobile

This is nothing more than a cache issue which you can resolve yourself.

Go into your browser settings, enter Cache, clear the entire history of cache, restart the browser. Then once restarted, go into incognito mode and try again. This is a common problem that doesn't need support.

Re: access to my account not working

Jahpublicmobile — Mon, 22 Dec 2025 20:55:35 GMT

thx for the replies. i got it to work by transfering the code to email.

thx again