topic Re: Calls and texts not working after transfer in Get Support

Calls and texts not working after transfer

MooseMoose — Mon, 22 Dec 2025 14:56:44 GMT

Hey, I transferred my number from Bell to Public Mobile yesterday evening around like 8pm, and I still currently can't receive phone calls and send or receive texts. I'm able to make phone calls however, but when someone tries to call me they get sent directly to my voicemail. I've tried restarting my phone, resetting my network settings, nothing works. I'm using an eSim.

Re: Calls and texts not working after transfer

Dunkman — Mon, 22 Dec 2025 15:02:27 GMT

@MooseMoose

Did you respond "yes" to Bell's confirmation port request text? Is your Bell service still working? It might be an incomplete port.

Re: Calls and texts not working after transfer

slusagm — Mon, 22 Dec 2025 15:06:25 GMT

You cannot receive calls because port was not done. Send text does not work because it cannot activate as port is not done, it will starts working after port is completed

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Calls and texts not working after transfer

MooseMoose — Mon, 22 Dec 2025 15:24:31 GMT

I just called them, they said the porting was cancelled, but I did respond YES to the porting text right away. They added my Bell eSim back and asked me to try again. I tried porting it again and now this time on the public mobile app it says "Your eSim could not be installed. Please contact support."

Re: Calls and texts not working after transfer

slusagm — Mon, 22 Dec 2025 15:32:19 GMT

Did you delete your PM eSIM? When you add Bell eSIM, you just need to disable PM eSIM

Go back and check the sim manager sfeand check if PM eSIM is there, you are good, just need to enable it

If it is not there, you are in a bit of trouble, ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Calls and texts not working after transfer

CSA_PM — Mon, 22 Dec 2025 16:34:24 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

Re: Calls and texts not working after transfer

MooseMoose — Mon, 22 Dec 2025 17:41:30 GMT

Hey, do we have any updates here? I currently do not have any service.

Re: Calls and texts not working after transfer

computergeek541 — Mon, 22 Dec 2025 22:12:51 GMT

CSAs aren't supposed to be prompting customers for account information in the message forum.

Re: Calls and texts not working after transfer

Michael72737171 — Tue, 23 Dec 2025 06:37:09 GMT

I would be so grateful to have this phone number as well. My porting has not completed and I’m desperate. Would you please share the phone number?