topic Re: SIM card in Get Support

SIM card

Monafard — Mon, 22 Dec 2025 17:17:48 GMT

Hello,

I ordered the on Dec. 10th, but I have not received it yet. You sent me an email to activate my new SIM card, but I don't have it. Please find the attached, and let me know what I should do.

Thank you so much

Re: SIM card

softech — Mon, 22 Dec 2025 17:22:19 GMT

@Monafard

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: SIM card

Socrates8567 — Mon, 22 Dec 2025 17:33:23 GMT

@Monafard wrote:
Hello,

I ordered the on Dec. 10th, but I have not received it yet. You sent me an email to activate my new SIM card, but I don't have it. Please find the attached, and let me know what I should do.

Thank you so much

Hello @Monafard

Because it's the Christmas season, I would wait a bit longer before contacting a customer service agent as they will tell you the same thing. Christmas is a busy time of year for parcels and mail. It's been like that since before we were born. 🙂

If you'd like to get the service started right away, here are three ways to get a sim card faster.

https://www.publicmobile.ca/en/bc/pick-up-SIM

Amazon $4.99

Mobile Klinik https://mobileklinik.ca/stores/

And when you get the other sim card, just use it as a back up or sell it to a friend who wants to join pm.

Re: SIM card

Monafard — Tue, 30 Dec 2025 16:26:16 GMT

Hello,

I sent a message to them, and I'm waiting for their response. I appreciate your help