topic Re: Phone activation in Get Support

Phone activation

Ray499 — Mon, 22 Dec 2025 14:14:03 GMT

Unable to activate new phone.payed two months now still nothing! HELP

softech — Mon, 22 Dec 2025 14:31:25 GMT

@Ray499 what was the he activation error? So, you activated around Oct and still have no service or you activated 2 accounts?

Ask PM CS agent to check. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

hairbag1 — Mon, 22 Dec 2025 14:46:23 GMT

you're attempting to activate a new account using the free Public Mobile app...correct. If not, you must use the app to finish the process.

CSA_PM — Mon, 22 Dec 2025 15:11:37 GMT

Hello @ Ray499,

Please provide more details about the issue.