topic Re: New Public Mobile Customer in Get Support

New Public Mobile Customer

Khalon — Tue, 04 Jan 2022 23:16:12 GMT

Hello all, I just activated my public mobile sim card and selected the $20 unlimited talk plan. I was wondering, does it also include unlimited texting within province?

Re: New Public Mobile Customer

MoreYummy — Fri, 22 Jun 2018 23:12:33 GMT

That $20 unlimited talk does NOT include text.

Im assuming you are talking about this plan https://www.publicmobile.ca/en/bc/plans/20unlimitedtalk

Re: New Public Mobile Customer

Khalon — Fri, 22 Jun 2018 23:14:45 GMT

Yes that is the plan I selected. So if I want text as well I would need to choose the $25 plan?

Re: New Public Mobile Customer

MacMe — Fri, 22 Jun 2018 23:15:13 GMT

Yes, if you want unlimited texting, you would have to move up to the $25/month plan.

Re: New Public Mobile Customer

Khalon — Fri, 22 Jun 2018 23:17:02 GMT

Alright, that works for me. thank you.

Re: New Public Mobile Customer

Anonymous — Fri, 22 Jun 2018 23:40:25 GMT

@Khalon, If you change your plan now (yourself), you will be charge the full $25, and lose whatever was left on your previous 30 day cycle. I recommend you get in touch with the moderator team (via private message), and see if they can switch you over without you having to pay the full amount (again). If it has only been a couple of days, they are generally quite flexible with this sort of thing.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: New Public Mobile Customer

Khalon — Fri, 22 Jun 2018 23:48:39 GMT

@AnonymousThank you. I had actually went ahead and changed the plan and paid the amount hoping the system would sort itself out. I have sent a message to the moderators about it. Thanks again for bringing that up.

Re: New Public Mobile Customer

Anonymous — Fri, 22 Jun 2018 23:50:18 GMT

@Khalon,there is a pretty good chance that they will credit your account with the difference. Let us know how it goes.

Welcome to Public Mobile!

Re: New Public Mobile Customer

computergeek541 — Sat, 23 Jun 2018 02:41:10 GMT

@Khalon wrote:
Hello all, I just activated my public mobile sim card and selected the $20 unlimited talk plan. I was wondering, does it also include unlimited texting within province?

As you've already realized, the $20 plan does not include text messaging.

But if you did take a $25 30 day plan that does include texting and provincial calling, the text messages can actually be sent and received while you are connected anywhere in Canada to Telus' cellular network. The outgoing text messages can also be sent to a text-capable phone number anywhere in the world.

Re: New Public Mobile Customer

Khalon — Sat, 30 Jun 2018 09:33:48 GMT

Just want to update that the community moderator team were able to credit my account with the difference of the double charge. So I am very happy they were able to get that sorted out for me.