topic how to switch esim to physical SIM card in Get Support

how to switch esim to physical SIM card

urgent — Mon, 22 Dec 2025 02:46:01 GMT

Hey

my public mobile network has been actived using an esim, I now have a public mobile physical SIM card and I would like to transfer my existing number from esim to the physical sim, could you advice on the correct step to complete process?

Thank you for your assistance.

Re: how to switch esim to physical SIM card

Handy1 — Sun, 21 Dec 2025 21:27:48 GMT

@urgent Just log back into your public mobile app got to account page and “change your SIM “ enter the number on SIM card and reboot the device and put in new SIM card might have to rebbot phone once again that’s it

Re: how to switch esim to physical SIM card

softech — Sun, 21 Dec 2025 21:28:42 GMT

@urgent you probably have trouble login My Account at this time, you will have to ask PM CS agent to update the sim card number for you

Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there