topic Re: Bill Credit not getting applied in Get Support

Bill Credit not getting applied

afzsf — Sun, 21 Dec 2025 18:19:07 GMT

I've been using points to get bill credits for past 2 months, however, no credit was applied to my bill, even though the redeem details show the $20 credit has been applied.

My credit card always charged the full amount without discount.

Re: Bill Credit not getting applied

afzsf — Sun, 21 Dec 2025 18:21:37 GMT

Provide me credit from Oct 4th and Dec 7th in total of $40. Both times I credit was applied to full bill amount charged to my credit card.

Re: Bill Credit not getting applied

slusagm — Sun, 21 Dec 2025 18:22:56 GMT

Check the transaction history on both the rewards portal and My Account, show us the screenshots

Or ask PM directly. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage