topic new service in Get Support

new service

Deller2 — Sun, 21 Dec 2025 15:52:41 GMT

my new service does not working all

data works and calling works but my friends cannot reach me, it goes to voicemail

Re: new service

softech — Sun, 21 Dec 2025 15:54:42 GMT

@Deller2 did you request porting in the phone number?

If so, a critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

Re: new service

Deller2 — Sun, 21 Dec 2025 15:59:12 GMT

thanks. Got your message and number , I am calling now

Re: new service

Deller2 — Sun, 21 Dec 2025 16:00:44 GMT

thanks . but why Koodo ? I joined Public

Re: new service

Handy1 — Sun, 21 Dec 2025 16:01:38 GMT

@Deller2 It’s the Same number for both , as public : Koodo are all under Telus umbrella

Re: new service

Deller2 — Sun, 21 Dec 2025 16:09:46 GMT

sorry, I don't know what to look for on that long page.

I called the number I received. A person picked up and said I need to put my Bell sim card back and wait. I am waiting now

Re: new service

Deller2 — Sun, 21 Dec 2025 16:13:28 GMT

ok. I got a text from Bell now and I approved. Can I put the Public sim back? now friends can call me?

Re: new service

Dunkman — Sun, 21 Dec 2025 16:14:45 GMT

@Deller2

@Deller2 wrote:
ok. I got a text from Bell now and I approved. Can I put the Public sim back? now friends can call me?

It will take about 0.5-2 hours for the port to be completed. Keep your Bell SIM card in your phone for now. Once your Bell service stops working, then you know that your port was likely completed. Then you can insert your PM SIM card.

Re: new service

Deller2 — Sun, 21 Dec 2025 16:37:08 GMT

I just put the sim card back and tesr. working now and I am receiving calls

tx everyone