topic Re: Unsubscribing in Get Support

Unsubscribing

Mason888 — Sun, 21 Dec 2025 01:12:51 GMT

I unsubscribed because I changed providers, and all of a sudden I could not log back into my account. How do I know that my account is fully closed and I will not be charged going forward?

Re: Unsubscribing

Handy1 — Sun, 21 Dec 2025 01:18:08 GMT

@Mason888 If your ported number out to new provider successfully then it will automatically close out your public mobile account , and hence why you cannot log into the account anymore . No worries and you won’t be charged ever again by public mobile

adding if you want you can ask support to remove credit card from system to ensure you never get charged again but as I said earlier if you successfully ported number to new provider your good to go and won’t be charged again

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unsubscribing

hairbag1 — Sun, 21 Dec 2025 01:20:24 GMT

@Mason888

On rare occasion, customers have been charged even after successfully porting out. To be sure, use this link to message Customer Support and request your payment card info be scrubbed.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unsubscribing

BKNS27 — Sun, 21 Dec 2025 02:21:29 GMT

@Mason888

Call 1-855-4PUBLIC and enter your old number. If the system can’t locate your number then your account is closed.

If your number was located, your account will either be active or suspended.

If active, your account will be charge on your renewal date.

If suspended, your account will be paused for future payments. After 90 days of nonpayment…your account will be closed and you won’t be able to access your account.