topic Re: STOP HALT DISCONTINUE SERVICE in Get Support

STOP HALT DISCONTINUE SERVICE

Adamthebad — Sat, 20 Dec 2025 17:11:15 GMT

Stop service as this public mobile cannot port all numbers

Re: STOP HALT DISCONTINUE SERVICE

BKNS27 — Sat, 20 Dec 2025 17:16:38 GMT

@Adamthebad

Could we get more details on how you ported all your numbers over to PM?

- Did you use the PM app to start the porting process?

- Did you use a different email address for each number ported?

- Did you reply with YES from your old carrier confirming you are porting to PM?

- Did you confirm with YES within the 90 minutes window?

Re: STOP HALT DISCONTINUE SERVICE

Adamthebad — Sat, 20 Dec 2025 19:08:45 GMT

ported to public by public instruction untill I recieved the message: NUMBER invalid

Re: STOP HALT DISCONTINUE SERVICE

softech — Sat, 20 Dec 2025 19:10:24 GMT

@Adamthebad are you trying to port from Koodo Prepaid service?

Or if you are porting from elsewhere, give me the area code and the next 3 digits, I can confirm if it can be ported into PM

Re: STOP HALT DISCONTINUE SERVICE

Adamthebad — Sat, 20 Dec 2025 19:10:51 GMT

only have one email for this...and YES I know how to follow instructions...90 minutes never came up as message says NUMBER INVALID

Re: STOP HALT DISCONTINUE SERVICE

softech — Sat, 20 Dec 2025 19:13:33 GMT

Re: STOP HALT DISCONTINUE SERVICE

Adamthebad — Sat, 20 Dec 2025 19:14:01 GMT

no... no koodo

Re: STOP HALT DISCONTINUE SERVICE

softech — Sat, 20 Dec 2025 19:17:52 GMT

@Adamthebad

give me the area code and the next 3 digits, I can confirm if it can be ported into PM

Re: STOP HALT DISCONTINUE SERVICE

Adamthebad — Sat, 20 Dec 2025 19:45:43 GMT

Did you use the PM app to start the porting process? yes

- Did you use a different email address for each number ported? no one email

- Did you reply with YES from your old carrier confirming you are porting to PM? NO number is in valid was the message

- Did you confirm with YES within the 90 minutes window? no number was invalid

Re: STOP HALT DISCONTINUE SERVICE

Dunkman — Sat, 20 Dec 2025 20:03:16 GMT

@Adamthebad

Are you porting from Koodo prepaid or postpaid?

If Koodo prepaid, you will need to contact customer service agent to manually complete port.

As mentioned early by Softech, if you give him the first six digits of your phone number, he can determine whether your number can be ported.

Re: STOP HALT DISCONTINUE SERVICE

Adamthebad — Sat, 20 Dec 2025 20:06:39 GMT

CCTS Complaint # COMP-01367852-PT & COMP-01367853-PF – Failed Port, No Service, Full Refund Required I have already filed a formal complaint with the CCTS case # COMP-01367852-PT & COMP-01367853-PF. My port failed on 19 DEC2025 , no service was ever activated, and I received no benefit.

I was charged $22 despite this. The no-refund policy was not clearly disclosed during signup, violating CRTC Wireless Code Section A. I am not logging into Self-Serve or using the chatbot again. Resolve this by issuing a full refund and removing my payment method immediately, or I will let the CCTS handle it fully.

Re: STOP HALT DISCONTINUE SERVICE

hTideGnow — Sat, 20 Dec 2025 20:09:14 GMT

hi @Adamthebad

it is unnecessary and the time wasting effort to go through the complaint route

I don't think you have worked with PM support agent on this. This is something fixable or in case they cannot, they will provide refund. they will provide refund on any unsuccessful activation or port

if you don't want to waste more time, please work with PM support. you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: STOP HALT DISCONTINUE SERVICE

Adamthebad — Sat, 20 Dec 2025 20:10:00 GMT

i know what can be ported...when i use a different number it will work

Re: STOP HALT DISCONTINUE SERVICE

softech — Sat, 20 Dec 2025 20:12:30 GMT

@Adamthebad

If you can provide me the area code and the next three digit, I can tell you if the number can report into PM

Re: STOP HALT DISCONTINUE SERVICE

Adamthebad — Sat, 20 Dec 2025 20:16:47 GMT

825996....yes it can BE ported...I have tried same prefixes the last FOUR are the ISSUE

Re: STOP HALT DISCONTINUE SERVICE

softech — Sat, 20 Dec 2025 20:20:58 GMT

@Adamthebad that is a phone number from Hanna, AB. It is a Telus phone number and for sure PM CS agent can help to make it happen

We are just customers here. So, you only need to engage agent by message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: STOP HALT DISCONTINUE SERVICE

Adamthebad — Sat, 20 Dec 2025 20:22:14 GMT

825996 is ALBERTA wide not just the badlands

Re: STOP HALT DISCONTINUE SERVICE

softech — Sat, 20 Dec 2025 20:30:47 GMT

It is not. It is a number based in Hanna, AB only. Each number has a base city and is linked to a rate center of a particular city and not Provincial wide

Your number is based in Hanna and there are only limited carriers you can port over, not all carriers. You are lucky it is a Telus number and it can be ported within all Telus brands, PM included. With such number, you can also ported to IrisTel, Distributed, ISP Telecom and nowhere else (for example, you cannot port it to Rogers or Bell)

Re: STOP HALT DISCONTINUE SERVICE

Adamthebad — Sat, 20 Dec 2025 20:55:14 GMT

The phone number starting with 825-996-xxxx is from Alberta, Canada. Area code 825 is a province-wide overlay code for all of Alberta which was introduced in 2016 alongside existing codes like 403, 587, and 780, with 368 added later . It serves the entire province, including cities like Edmonton, Calgary, Red Deer, and more, NOT JUST HANNA. The prefix 996 is assigned within this area code, but due to the overlay system, it DOESN'T TIE to a specific city or exchange location beyond Alberta or in Alberta as a whole. It's commonly associated with mobile, VoIP, or new landline numbers across the province.

Re: STOP HALT DISCONTINUE SERVICE

softech — Sat, 20 Dec 2025 21:04:09 GMT

@Adamthebad as said above, all numbers have a rate center city assigned. You can live in another city and can still choose that phone number, that doesn't change the fact that this number is assigned to Hanna and the portability is tied to this rate center, Hanna.

More info about why your number is tied to a rate center city and not province

https://en.wikipedia.org/wiki/Rate_center