topic Re: Voice Call Dropping in Get Support

Voice Call Dropping

DeanSW007 — Sat, 20 Dec 2025 17:38:11 GMT

I live in the village of Lakefield, ON. At home, Public Mobile data had been limited to 1 signal bar of LTE with speeds of <1 MBs but had no issues with voice calls. In the last few weeks there must have been a system upgrade in the area as we are now seeing 2 signal bars of 5G with speeds up to 40 MBs. The problem is voice calls where my outgoing voice is being dropped by the receiver on a regular basis, no issues with incoming sound. My wife, also Public Mobile, also iPhone 15, has experienced the same issue. Even calling each other, in the same room, has issues with outgoing voice being dropped at the other phone. Is this a Telus issue? Phone issue? We have fibre internet at home so cellular voice coverage is more important to us than data. Any suggestions would be appreciated. Thanks.

Re: Voice Call Dropping

Sansan — Sat, 20 Dec 2025 17:48:08 GMT

What phone do you have? You could try a reset a reset networks.

Reset network settings:

This will reset your network-related configurations, including Wi-Fi passwords, cellular settings, and VPN settings. Go to Settings > General > Transfer & Reset > Reset > Reset Network Settings.

Re: Voice Call Dropping

Dunkman — Sat, 20 Dec 2025 17:56:28 GMT

@DeanSW007

Which phone do you have? Is it VoLTE compatible with PM network?

https://www.publicmobile.ca/en/get-help/articles/volte

Telus has been changing network:

https://www.publicmobile.ca/en/get-help/articles/850-turndown

Re: Voice Call Dropping

DeanSW007 — Sat, 20 Dec 2025 19:16:04 GMT

My phone is an iPhone 15 which is VoLTE compatible. I’m convinced it’s a cellular signal strength issue in my area. Hopefully temporary as part of a 5G upgrade. Wifi calling would alleviate my problem but it’s my understanding that PM doesn’t offer it being a tier 3 (economy) service provider . I guess you get what you pay for! I’m still a big fan of PM though for what it does offer for the money. Thanks.

Re: Voice Call Dropping

sheytoon — Sat, 20 Dec 2025 19:39:14 GMT

If that's the case, it's Bell making the changes and there's nothing Telus can do about it.