topic Re: Unable to log on to app in Get Support

Unable to log on to app

cd_anne01 — Sat, 20 Dec 2025 18:51:35 GMT

I cannot log in on app. Always get message that email and password do not match. Same credentials that I used on computer. This has been going on for months.....very frustrating. Your assistance is appreciated.

Re: Unable to log on to app

hairbag1 — Sat, 20 Dec 2025 18:56:57 GMT

@cd_anne01

so you are successful logging in on laptop...but not so successful logging in on mobile app ??

Re: Unable to log on to app

Dunkman — Sat, 20 Dec 2025 18:58:26 GMT

@cd_anne01

If not tried yet, you can update the PM app.

Or your can delete the PM app. Re-install app and see whether that works.

Avoid auto populate password.

Re: Unable to log on to app

BKNS27 — Sat, 20 Dec 2025 20:35:27 GMT

@cd_anne01

When you login to the PM app worked out. Click on Trusted Device so it will automatically open to your account without entering the Login ID & password on your phone.