topic Re: Cell data not working in Get Support

Cell data not working

DJHannah — Sat, 20 Dec 2025 17:37:47 GMT

For the last few days I have not been able to access the internet using the Public Mobile cell network (using iPhone 16e). My account says I still have lots of data available. I spent a half hour with Apple support and they couldnt find anything wrong with the phone and asked me to check with my carrier. I’ve reset phone network settings, and even wiped my phone completely to factory settings - still no cell access to internet. Can anyone help?

Re: Cell data not working

hairbag1 — Sat, 20 Dec 2025 17:42:37 GMT

@DJHannah

could be a local network outage or upset of some type. Where are you located ? Does talk and text still work as expected ? Do others around you still have service ?

Re: Cell data not working

DJHannah — Sat, 20 Dec 2025 17:47:02 GMT

This has been going on for 3-4 days. I need to check if sms works on the cell network. No problem with voice service

Re: Cell data not working

DJHannah — Sat, 20 Dec 2025 17:51:34 GMT

Text messaging works fine, just no data on the cell network. Not aware of local outages (Saskatoon)

Re: Cell data not working

hairbag1 — Sat, 20 Dec 2025 17:58:32 GMT

@DJHannah wrote:
This has been going on for 3-4 days. I need to check if sms works on the cell network. No problem with voice service

s~~o what general area are you in ? I live in the interior of BC and we recently had a dump of wet snow and wind so that power / internet was out for some folks for a few days~~. I just saw you're in the flat-lands.

adding...is the problem confined to just your current vicinity or does things improve when you go for a drive around town ? Are there others nearby with whom you can compare service ?

Re: Cell data not working

BKNS27 — Sat, 20 Dec 2025 17:56:01 GMT

@DJHannah

Here is the outage map.

https://istheservicedowncanada.com/status/telus/map

If no outage in your area then contact a CS_Agent to investigate the issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cell data not working

DJHannah — Sat, 20 Dec 2025 17:57:11 GMT

Yes - freezing cold but no outages I’ve heard of

Re: Cell data not working

DJHannah — Sat, 20 Dec 2025 18:01:08 GMT

I first noticed it when I was away from my home wifi, out and about in various parts of the city. But the same thing happens at home if I turn off wifi

Re: Cell data not working

hairbag1 — Sat, 20 Dec 2025 18:06:06 GMT

@DJHannah wrote:
I first noticed it when I was away from my home wifi, out and about in various parts of the city. But the same thing happens at home if I turn off wifi

If you have an old cellphone handy, can you try your Public Mobile sim in that cellphone to see if any improvement (ignore this suggestion if using esim).

Re: Cell data not working

DJHannah — Sat, 20 Dec 2025 18:20:03 GMT

No other phone to try this on unfortunately