topic Re: Reactivate account in Get Support

Reactivate account

robin16 — Sat, 20 Dec 2025 17:51:04 GMT

How do I reactivate my husbands account,

Was deactivated for payment problem

Re: Reactivate account

Dunkman — Sat, 20 Dec 2025 17:54:09 GMT

You will need to login into your husband account. If credit card is already on file, then load up funds equivalent to the plan cost. That should re-activate his plan.

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Reactivate account

BKNS27 — Sat, 20 Dec 2025 17:58:34 GMT

@robin16

You can also dial 611 on his phone or call 1-855-4PUBLIC on your phone to make a manual payment.

Re: Reactivate account

hairbag1 — Sat, 20 Dec 2025 18:02:46 GMT

@robin16

how long has his account been Suspended ? After his last regular plan renewal failed, he has 90 days grace in which to pay and resume service. After 90 days, the account is actually Deactivated and he'd need a new sim to start a new account.

Re: Reactivate account

robin16 — Sun, 21 Dec 2025 21:21:31 GMT

Thanks for the help.