topic Cell service in remote areas? in Get Support

Cell service in remote areas?

Lukester — Sat, 20 Dec 2025 16:37:02 GMT

I’m new to Public Mobile is cell service in remote areas normal? I have a IPhone 11 as soon as I’m out of town I have noticed no cell service, I’m wondering if I have made a mistake signing up with Public Mobile.

Re: Cell service in remote areas?

hTideGnow — Sat, 20 Dec 2025 16:45:36 GMT

hi @Lukester Public Mobile coverage is as good as Telus and Bell. Check the coverage map and confirm if the remote area you are at is supposed to have 3G, 4G or 5G coverage

https://www.publicmobile.ca/en/coverage

you might want to try Reset network settings, and make sure your change the network mode to automatic.

If same, you can also ask PM agent to refresh your account on the system. Submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cell service in remote areas?

BKNS27 — Sat, 20 Dec 2025 17:17:56 GMT

@Lukester

Where are you located without service?

Re: Cell service in remote areas?

Dunkman — Sat, 20 Dec 2025 18:25:25 GMT

@Lukester

Here is a link to a cell tower map:

https://www.scadacore.com/tools/rf-path/cell-tower-map-canada/

Check for the nearest cell tower to your location. Sometimes in your area, Telus or Bell has weaker coverage. Look at Rogers cell tower distribution.