topic Re: need help getting sms new number port in in Get Support

need help getting sms new number port in

Brian63 — Sat, 20 Dec 2025 16:36:57 GMT

can someone call me ##########

Brian63 — Sat, 20 Dec 2025 14:49:09 GMT

need activation help not getting initial sms text

ExTelcomman — Sat, 20 Dec 2025 16:17:37 GMT

Contact the customer support chat and ask them to reinitiate the transfer.

double check your account number from your previous carrier and make sure your previous sim is still in the phone.

hTideGnow — Sat, 20 Dec 2025 16:24:04 GMT

you have trouble with activation? were you using the PM app?

if you cannot login the app to continue the activation, ask PM support to help. They won't call you, you will need to submit ticket here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage