topic Re: No service in Get Support

No service

Snarky — Sat, 20 Dec 2025 08:06:03 GMT

Today phone shows no service. Is there an outage?

Re: No service

hTideGnow — Sat, 20 Dec 2025 01:37:07 GMT

@Snarky where you are at?

there is confirmed outage around Calgary

check the Telus outage map here

https://www.telus.com/en/bc/outages

Re: No service

BKNS27 — Sat, 20 Dec 2025 02:20:33 GMT

@Snarky

Login to your account on the PM app or website and check to see if your account is suspended. If it is then you need to make a manual payment with vouchers or with the registered CC to restore service and enable the Subscribe (AutoPay) for future payments.

Also check if your CC on file has expired.