topic Re: eSIM upgrade in Get Support

eSIM upgrade

i4Life — Fri, 19 Dec 2025 22:29:05 GMT

I just bought a new iPhone but it is eSIM only

how can I upgrade my account with an eSIM but keep my phone number and my plan?

Re: eSIM upgrade

softech — Fri, 19 Dec 2025 22:32:22 GMT

no worries, you can easily change to an eSIM and keep your phone number and account. Many community members upgraded to eSIM only iPhone and are doing the same

To buy eSIM for your new phone, download the PM app on your new iPhone and login. It will send you a 2FA via text and you should be able to receive that on your old phone with the physical sim. Just in case, you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

After logged in, Click Account > Purchase sim card> eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install and follow the steps to install the eSIM

Re: eSIM upgrade

i4Life — Fri, 19 Dec 2025 22:49:32 GMT

thanks. Can I reuse the current sim card to activate another account? I am waiting for the Boxing day deal and bring in a line

Re: eSIM upgrade

softech — Fri, 19 Dec 2025 22:54:09 GMT

@i4Life

Sim cards are one time use. A previously activated sim card cannot be reused.

If you are planning to activate a new account z but a sim card first from

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping)
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )
Via your My Account: https://www.publicmobile.ca/sim-card or via PM app's Account page(Delivery could take anywhere from 5 days to 3 weeks)