topic cannot finish setting up public service in Get Support

cannot finish setting up public service

MaryE1 — Fri, 19 Dec 2025 17:17:12 GMT

app something like catching my breath and try back later. When will the mobile app be running again?

Re: cannot finish setting up public service

slusagm — Mon, 06 Apr 2026 16:04:18 GMT

@MaryE1

the app is running, what error you got? you cannot login or you cannot complete the activation?

you can ask PM for help. Since you cannot login and cannot use Chatbot, you will need to send PM a message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: cannot finish setting up public service

MaryE1 — Fri, 19 Dec 2025 18:56:48 GMT

The link that is here does not work for me. I have been trying to submit a ticket but can't find where to do it

Re: cannot finish setting up public service

MaryE1 — Sat, 27 Dec 2025 19:16:56 GMT

I was not able to finish setting up the account that day. No matter what I did it would not work. After about 3-4 hours of fooling with it I decided to put it aside and try the next day. The nest AM I went in and the button to continue was there and I was able to finish setting up the account. I also went in the awindows application and set that up too.

I am not sure what was going on with the Public system but it worked the next. Problem solved