topic Re: SIM Card Delays in Get Support

SIM Card Delays

Li-H — Fri, 19 Dec 2025 20:07:33 GMT

Signed up for Public Mobile 2 weeks ago but still have not received my new SIM card, how long does it take to receive?

Re: SIM Card Delays

softech — Fri, 19 Dec 2025 15:18:30 GMT

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: SIM Card Delays

hairbag1 — Fri, 19 Dec 2025 16:29:55 GMT

@Li-H

Amazon has the Public Mobile sim cards for about $5 with FAST shipping. If you or a friend have a Prime account...shipping is free. I've ordered on Amazon on a Wednesday and had it delivered on Friday.