topic Re: Email attached to acct lost in Get Support

Email attached to acct lost

playerpl9 — Thu, 18 Dec 2025 17:42:56 GMT

This has to do with a different account I have. The email attached is unrecoverable so when I attempt to log in to the Public Mobile account it wants to send me a 6 digit code to that email (which I cannot get access to).

What can I do

Re: Email attached to acct lost

slusagm — Thu, 18 Dec 2025 17:49:36 GMT

the 2FA should be defaulted to send to your phone via SMS. If you can get the code via SMS, you can login and update the email address on Profile -> Manage EverSafe ID

if you cannot , then you have no choice but to ask PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Email attached to acct lost

computergeek541 — Thu, 18 Dec 2025 21:51:24 GMT

unnecessary repetition