topic Re: can not make a 1-800 call in Get Support

can not make a 1-800 call

PhilLangille — Thu, 18 Dec 2025 14:08:50 GMT

Ever since I returned from the USA I can not make a 1-800 call. It tells me that my call did not go through to hang up and try my call again. I tried restarting my phone and toggling airplane mode off and on and off again and the problem still persists. Please help.

Re: can not make a 1-800 call

Sansan — Thu, 18 Dec 2025 14:17:21 GMT

Quite a few people are also not able to make 1800 calls.

Message Public Mobile agents at the link below and they will correct for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: can not make a 1-800 call

softech — Thu, 18 Dec 2025 14:17:51 GMT

@PhilLangille

it is an ongoing issue for some PM subscribers, especially those who have US roaming and just came back from US

Please Reset Network Setting on your phone after a device reboot. If that does not resolve it, you will have to ask PM CS agent to help.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there