Fail to activate eSim

Gioiaho — Thu, 18 Dec 2025 07:00:17 GMT

newly registered, guided by the public mobile app to register a new eSim, however it end up with error. It has something in my eSim but without mobile no. Therefore I removed the eSim and tried to scan the QR code in my welcoming email, but it said "fail to register, contact your provider". How can I register the eSim now?

Re: Fail to activate eSim

softech — Thu, 18 Dec 2025 07:41:44 GMT

@Gioiaho you shouldn't delete the eSIM. The eSIM is a one time installation and hence you can't reinstall with the QR code after. Now you need PM CS agent to sort it out. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

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Fail to activate eSim

Re: Fail to activate eSim