eSIM change to physical sim

Carina33 — Thu, 18 Dec 2025 04:21:48 GMT

Hi. I currently have a PM eSIM. I would like to change it to a physical SIM card (which I already have from PM). Can I switch the eSIM to a physical sim through the app? Will I lose my number?

Thanks!

Re: eSIM change to physical sim

softech — Thu, 18 Dec 2025 04:27:11 GMT

@Carina33 yes, you can change from an eSIM to a physical sim card and keep the same phone number

First, get a Public Mobile sim card from

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping)
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )
Via your My Account: https://www.publicmobile.ca/sim-card or via PM app's Account page(Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, you can update the sim card number from either the PM app or My Account via the browser

If you are updating via Public Mobile app

login and go to Account page
(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email)
click Change your Sim card and update your sim card number there

To update it from My Account via the browser:

login My Account to request Change Sim card
(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email)

Go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )

After the sim card is updated, wait 5 mins, then reboot your phone with the sim card and it should be good

Re: eSIM change to physical sim

Carina33 — Thu, 18 Dec 2025 04:31:39 GMT

So I have the physical sim already. At what point do I put the sim into the phone?

Re: eSIM change to physical sim

Carina33 — Thu, 18 Dec 2025 04:47:27 GMT

It worked very easily. Thank you!

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