topic Re: Proceeded with a text offer from PM to transfer to Koodo, now kinda stuck in Get Support

Proceeded with a text offer from PM to transfer to Koodo, now kinda stuck

zywan0124 — Tue, 04 Jan 2022 23:16:02 GMT

Got a text offer from PM on Monday to transfer to Koodo, decide to do it on the same day, ordered the plan with SIM card on Koodo's website. It's Friday afternoon now, no shipment notice from Koodo, and no way to get hold with anyone from Koodo to check my order status. The problem is my PM new billing cycle starts on this weekend, obviously I don't want to renew another 90 days to keep my service active, so my question is if I renew my PM service with the cheapest plan avaiable on Sunday, then transfer my number as soon as I receive Koodo SIM card, would it work? Is changing my PM plan going to voild my eligbility to get the text offer? Thank you guys!

Re: Proceeded with a text offer from PM to transfer to Koodo, now kinda stuck

mimmo — Fri, 22 Jun 2018 20:13:44 GMT

I would future date the 10$ plan .You will be without data. Changing plans does not affect the offer.

Re: Proceeded with a text offer from PM to transfer to Koodo, now kinda stuck

zywan0124 — Fri, 22 Jun 2018 20:24:21 GMT

Thank you, when you say "future date", do you mean changing the plan to the $10/30days on next renew on the PM self serve?

Re: Proceeded with a text offer from PM to transfer to Koodo, now kinda stuck

Luddite — Fri, 22 Jun 2018 20:51:30 GMT

@zywan0124 wrote:
Thank you, when you say "future date", do you mean changing the plan to the $10/30days on next renew on the PM self serve?

Not quite. Login to your account now, click Change Plan, pick the $10 plan to be effective on your next renewal.

Be aware that the Koodo SIM may take a week to arrive. Why not go to a kiosk? Have you obtained a referral code from a current Koodo customer for $50?

Re: Proceeded with a text offer from PM to transfer to Koodo, now kinda stuck

will13am — Fri, 22 Jun 2018 21:18:28 GMT

@zywan0124, here is the FAQ on the Koodo web store. Their contact hours are quite late in the day. You can call them and tell them the situation. They might be able to expedite the order to meet your needs. If you live in the GTA, delivery is really fast once the order is processed. As @Luddite suggested, get a referral and complete step 1 ASAP so you don't lose out on the $50 reward.

https://www.koodomobile.com/webstore-policies

Re: Proceeded with a text offer from PM to transfer to Koodo, now kinda stuck

srlawren — Fri, 22 Jun 2018 23:00:31 GMT

FYI Koodo charges $30 if you activate at a kiosk/retail store, and none if you order and activate online.

Re: Proceeded with a text offer from PM to transfer to Koodo, now kinda stuck

EdmondY — Sun, 24 Jun 2018 05:29:29 GMT

If you don't mind not being able to get to use your PM service, you could just leave your account as expired, the number is still active so it should be able to port out. The service will be suspended but the number is retained for 90 days after suspendion.

Edit: never mind, turns out it actually needs to be active, sorry for the misunderstanding!

Re: Proceeded with a text offer from PM to transfer to Koodo, now kinda stuck

Star — Sat, 23 Jun 2018 07:25:45 GMT

@EdmondY wrote:
If you don't mind not being able to get to use your PM service, you could just leave your account as expired, the number is still active so it should be able to port out. The service will be suspended but the number is retained for 90 days after suspendion.

Afaik you need an active plan=active number to be able to port the number out.

Re: Proceeded with a text offer from PM to transfer to Koodo, now kinda stuck

srlawren — Sat, 23 Jun 2018 21:07:11 GMT

@Star wrote:
@EdmondY wrote:
If you don't mind not being able to get to use your PM service, you could just leave your account as expired, the number is still active so it should be able to port out. The service will be suspended but the number is retained for 90 days after suspendion.
Afaik you need an active plan=active number to be able to port the number out.

@EdmondY please note that @Star is correct, the account must be active (not suspended) in order for the port out to succeed, unfortunately.