topic Re: Unauthorized in Get Support

Unauthorized

Jay0102 — Wed, 17 Dec 2025 20:29:11 GMT

says my phone is unauthorized when trying to sign in what do I do now I have no phone

Re: Unauthorized

softech — Wed, 17 Dec 2025 20:35:05 GMT

@Jay0102 try again using another browser or browser with incognito mode

If still unable to login, please message PM support for help

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Unauthorized

computergeek541 — Thu, 18 Dec 2025 03:24:33 GMT

@Jay0102 wrote:
says my phone is unauthorized when trying to sign in what do I do now I have no phone

Is this message seen after logging into Community? That can sometimes happens when switching back and forth between desktop and mobile view. When I see this error message I simply click on the Community link at the top of the page or reload any page from the Commmunity website and the error message goes away.