Unable to process my payment

PaulaYoko — Thu, 18 Dec 2025 00:18:46 GMT

My subscription ended and when I try to choose and pay for a new plan, I get a notice saying "unable to process payment". Nothing has changed regarding my registered payment method.

Re: Unable to process my payment

Socrates8567 — Thu, 18 Dec 2025 00:21:11 GMT

Hello.

Sometimes the website has caching issues. Just go to your browser and clear the cache and restart it. If you still have issues, you can contact a customer service person.

Since you have the ability to log in, please use the chatbot first to create a ticket. If that doesn't work, direct link is below.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will reply here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Unable to process my payment in Get Support

Unable to process my payment

Re: Unable to process my payment