https://productioncommunity.publicmobile.ca/t5/Get-Support/cannot-access-online-account/m-p/1392696#M952198 <P>I forgot my password and the phone keeps sending my code to an old number that has been changed.&nbsp; I cannot receive passcode and I do not receive it by email either.&nbsp; I need an admin to contact me to get through this.&nbsp; I opened a new community account, but my phone service does not appear there.&nbsp; This is a simple fix if the right tech would directly contact me or send me to a store.&nbsp; My alternative is to cancel the service.</P><P>Thanks.</P> Wed, 17 Dec 2025 21:46:02 GMT Bloodyphone 2025-12-17T21:46:02Z https://productioncommunity.publicmobile.ca/t5/Get-Support/cannot-access-online-account/m-p/1392696#M952198 <P>I forgot my password and the phone keeps sending my code to an old number that has been changed.&nbsp; I cannot receive passcode and I do not receive it by email either.&nbsp; I need an admin to contact me to get through this.&nbsp; I opened a new community account, but my phone service does not appear there.&nbsp; This is a simple fix if the right tech would directly contact me or send me to a store.&nbsp; My alternative is to cancel the service.</P><P>Thanks.</P> Wed, 17 Dec 2025 21:46:02 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cannot-access-online-account/m-p/1392696#M952198 Bloodyphone 2025-12-17T21:46:02Z https://productioncommunity.publicmobile.ca/t5/Get-Support/cannot-access-online-account/m-p/1392699#M952201 <P>You can send a message to PM agents for assistance.&nbsp;</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Wed, 17 Dec 2025 22:05:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cannot-access-online-account/m-p/1392699#M952201 Sansan 2025-12-17T22:05:50Z